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Scalped
By the time you read this, the NFL season will be well underway. And if there is any justice, the football gods will have relegated the Washington Redskins to last place. Mind you, I never had any...
View ArticleOnline, You Are Your Reputation
It’s not unusual for companies to generate more demand for their products than they can handle. But when that company was AT&T, which has struggled to meet bandwidth demand of its ever-expanding...
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Using Social Media to Mitigate Reputation Risk
One of the reasons reputation risk is so difficult to manage is because it is so elusive. There is still no great metric to quantify a brand’s reputation. No one can gauge exactly how a company will...
View ArticleReputation Risk is the Biggest Threat Companies Face from Social Media
Two-thirds of respondents to a recent survey believe that social media is either a critical or significant risk to their organization’s reputation. If you add in those who consider reputation damage a...
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Reputation Reality
This summer, Paula Deen taught us more than new uses for butter. As endorsement deals fell by the wayside and litigation loomed, the Food Network star’s multimillion-dollar loss proved the stakes of...
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The Reputation Perspective
Reputational risk is not a new concept. Most businesses recognize that both their value and future success are dependent on maintaining the so-called “permissions” that underpin their license to...
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How to Manage Reputation Risk
As a risk manager, you generally know three things about reputation risk: it is amorphous, invaluable and vaguely transferrable. Since someone upstairs is likely starting to clamor for a solution,...
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The Human Factor Risk of Athletic Scandals
Lots of high-profile professional athletes have been in the news lately-and not for the right reasons. The NFL’s domestic abuse cases are probably the most notable examples, but several others are...
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The New Reputation Risks: What You Need to Know for 2015
Reputation risk isn’t new to business. But over the past two decades, it has taken a more prominent role in the business world. The internet, and social media in particular, has introduced a new level...
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Seven Steps to Build Consumer Trust
In this hyper-connected era, news of a food safety incident travels at the speed of Twitter. Such incidents can be devastating to a company that is unprepared. Preventing such crises begins with...
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Risky Rhetoric: When Personal Opinions Damage Corporate Brands
When junior attorney Aysh Chaudhry uploaded a 21-minute YouTube video denouncing Western ideologies and placing blame for the Paris Charlie Hebdo attack on non-Muslims, it quickly became a...
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Gauging Corporate Human Rights Performance
Spurred by tragedies like the 2013 Rana Plaza disaster, a new benchmark is being developed to rank businesses on their human rights records and, hopefully, drive improvements for workers around the...
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Boards Still Not Prepared for Social Media Risk
According to Eisner Amper’s sixth survey of boards of more than 300 publicly traded, private, not-for-profit and private equity-owned companies, while the majority of board members say reputational...
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Organizations Lack Confidence About Reputation Risk
A recent study from reputation Management consultancy Standing Partnership found that most senior executives rank their organization above-average at building (78%) and managing (72%) a positive...
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Emerging Standards for Protecting Reputation
Experts project that boards can expect to face as many as 700 activist investor campaigns annually. To take some heat out of corporate governance controversies and promote long-term planning, many...
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Downstream Disaster
Many companies have suffered tarnished reputations when their products have become associated with the unpopular actions of other parties. For example, heavy-equipment manufacturer Caterpillar has...
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Reputation Risk Losses Set to Spike?
According to a study from Steel City Re, companies may see a significant increase in financial losses stemming from corporate reputation crises this year, potentially doubling those from 2017. Last...
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Reputation Risk and Social Media
According to the Aon and Pentland Analytics report Reputation Risk in the Cyber Age, reputation-damaging crises arising from issues like cyberattacks, product recalls and executive misconduct have a...
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Corporate Leaders Failing to Manage Reputation Risk
While both social media and social movements have provided vivid examples of the rising stakes of reputation risk, a recent report from Deloitte found many of the leaders best positioned to monitor and...
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Taking a Stand Is Taking a Risk
Businesses are increasingly dealing with a new type of risk that carries new threats to their reputation and bottom line: controversial social issues. Such crises often center on hot-button topics...
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